GENESYS：2026年英国客户体验决策者指南报告（第八版）（英文版）

“The 2026 UK Customer Experience Decision-Makers' Guide (8 th edition)" is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations. Taking a random sample of the industry, a detailed structured questionnaire was answered by senior CX and customer contact professionals in 211 UK organisations between September and November 2025. Analysis of the results was carried out in November 2025.