GENESYS：2024年公用事业提供商的五种客户体验趋势报告（英文版）

The utilities industry abounds with bright ideas – from river health sensors and ingenious ways of releasing network capacity to renewable energy and demand flexibility services. Yet, in ensuring a just transition to decarbonisation, utility companies still need to protect revenue, increase efficiency, and take advantage of future commercial models. While accelerating plans, investment, and success means bringing consumers with them. Winning their hearts and minds requires a high-performing c