Sprinklr：2023年市场研究：生成式人工智能和聊天机器人报告（英文版）

Sure, a solution may be generating conversation. It may even be garnering widespread admiration for its functionality. But will that buzz and marvel actually transform into reality? Will it change the way employees and businesses perform their work, devise their strategies, and measure their success? When it comes to generative AI, the customer contact community anticipates a resounding yes. A whopping 71% of customer contact leaders expect generative AI to make a major impact. An impressive