Sprinklr：2022年客户体验存在问题-了解如何使用AI弥合CX差距报告（英文版）

Customers are adopting new digital platforms andinteracting with businesses across channels, both onlineand offline. With customers taking time out to make contact,they expect brands to respond - quickly.There is a growing appetite for curated brand experiencesreflecting consumer preferences on modern channels,But are brands able to cater to this need and bridge thecustomer experience (CX) gap? No.