Sprinklr：2022年智慧胜出逆境：品牌如何在可能的经济衰退中为联络中心做好准备报告（英文版）

CCW Digital and Sprinklr commenced the Customer Service Trends & Opportunities research initiative in December2022. The survey attracted participation from 301 global leaders in the customer contact and customer experiencespaces.Example respondent job titles include senlor customer service manager, senlor customer services officer, headof customer experience management, senior director of customer care, vice president of customer success, vicepresident of customer experience, director of