凯捷Capgemini：2026年电子政务基准报告：欧盟在线服务供应缓慢但稳定增长报告（英文版）

Government services play an important role in daily life. They affect how citizens live, work, study and travel, as well as how entrepreneurs do business. Therefore, the EU prioritises the digitalisation of key public services. Every year, the eGovernment Benchmark assesses the digitalisation of a selected set of public services in the 27 European Union Member States (EU). The study tracks a wide range of digital government trends and developments, as well as the EU’s advancement towards achi