Sprinklr：2024年单一CXM基准报告：FSI行业（英文版）

Looking ahead to 2025, companies face a host of challenges, from managing supply chain disruptions and retaining a top-tier workforce to driving innovation and navigating the complexities of adopting AI. Meanwhile, consumers are rapidly embracing the next wave of digital platforms and expecting seamless, frictionless experiences at every turn. As leaders in this space, financial services companies must prioritize customer experience if they hope to stay competitive. Recent research underscore