GENESYS：2024年英国联络中心决策者指南报告（第21版）

Remote working opens the door to people who might not otherwise seek employment in a typical contact centre but who would happily work in their own home taking calls. For an industry facing cyclical difficulties in the recruitment of employees who themselves are having to become more highly skilled and deal with more complex issues year-on-year, this opportunity to deepen the labour pool without widespread pay increases should not be ignored. Remote agents, whether working at home, or in a telec