Contentsquare：2026年数字客户体验趋势报告（英文版）

Customer experience (CX) has become one of the most decisive factors in business success. Done right, it fuels loyalty, strengthens brand trust, and accelerates growth. Done poorly, it drives churn, drains efficiency, and leaves companies falling behind faster-moving competitors. The question isn’t whether CX will shape the future of business. It’s how ready you are for it. Contentsquare surveyed 1,692 CX leaders worldwide—spanning marketing, product, UX, and technology—on their top prio