Sprinklr：在2021年转型您的全渠道营销策略报告（英文版）

In our hyper-connected world, customers are no longercontent with simple oneoff transactions. Instead, they'reamplifying their voices across a digital echo chamberlooking for customizable,personalized experienceswith brands. How you respond to their needs (and howquickly) will ultimately impact your growth and futuresuccess at a time when customers are quick to embraceor abandon a brand based on just a single interaction.By evolving strategies from traditional marketing methods(like TV, p