Sprinklr：2023年发布中东地区客户服务状况报告（英文版）

Digital transformation has been a hot conversation across boardrooms for the past three years. Yet, customer service has been an underrepresented discussion within the whirlpool of digital change. With the help of data and analytics, customer service is now a measurable function. This means that business leaders can see how investments impact key business metrics. But customer service is more than it used to be. It's becoming increasingly clear that customer experience is the critical dif