Sprinklr：2022年从成本中心到体验中心-通过统一和数字化的护理方式提升您的客户体验报告（英文版）

More than 80% of businesses agree that customer experience (CX) offers them a competitive edge; yet just 14% say it forms a crucial part of their strategy. Customer expectations have evolved drastically in the recent past which has put businesses in a race to outdo each other through CX to survive and grow. Nearly 80% of the businesses agree that delivering digital CX is extremely important. Customer expectations are going only in one direction… “Consumer expectations are only going in one di