Sprinklr：2021年亚太地区企业中点解决方案混乱的隐藏成本报告（英文版）

Point-solution chaos causes a number of problems forbusinesses, including disjointed customer experiences,issues with democratizing data, demonstrating ROl in CXand deepening departmental silos.

These challenges are especially prevalent in Asia-Pacific, as according to CX Network research in theGlobal State of Customer Experience 2021, businessesin this region are more susceptible to data silos thanthe global average.