TrendHawk：2026年旅行的未来报告（英文版）

Since hotel booking platform HotelPlanner launched the world’s first AI-powered call agents at the end of 2024, the number of calls being fielded by the AI agents has increased fivefold from 10,000 a day to 55,000, demonstrating a growing appeal for this technology among consumers. Their combined AI and human agent call center is taking tens of thousands of calls a day and is currently responsible for 61 percent of their total bookings worldwide, indicating that conversational bookings are a