Sprinklr：2020年指导护理代理：我们从客户和分析师那里学到的8个技巧报告（英文版）

The strong relationships between revenue retention, and growth, customer experience and agent or employee experience, are clear across almost every industry. High-quality coaching drives improvement at every stage of the the value chain, and delivers results in terms of customer satisfaction and retention, as well as agent retention. You may already spend a significant amount of resources on coaching your team, but analysis from a wide range of sources suggests that there is still a rich fiel