Freshworks：2025年客户服务年度基准报告（英文版）

For years, the Customer Service Benchmark Report has been the trusted resource for companies seeking to elevate their support operations. In 2025, the signal is louder than ever: the path to better outcomes starts by eliminating complexity. This year’s report introduces the Customer Service Performance Matrix, a practical framework for identifying where your team stands today: Trendsetter, Performer, or Aspirant. It’s built to help you benchmark your performance metrics and chart a smarter pa