Talkdesk：2024年银行和信用合作社联络中心基准报告（英文版）

In the ever-evolving landscape of banking customer service, the contact center plays an increasingly important role in deposit retention and customer loyalty. Understanding and optimizing key performance indicators (KPIs) within the contact center is imperative for financial institutions to meet the evolving expectations of their customers. This benchmark report provides a comprehensive analysis of five essential service metrics at the core of contact center performance. 200 CX and IT leaders ac