Sprinklr：2022年客户关怀：对未来统一联系中心的五个预测报告（英文版）

If there’s anything the last couple of years have taught us, it’s how to be agile and innovative under extraordinary circumstances, both in our personal lives and our professional lives. The ongoing COVID-19 pandemic has driven a significant increase in the adoption and usage of technology on both fronts — whether it’s using an app to have your groceries delivered, streaming a workout class on a fitness app, or joining a video call from your home office — and while many aspects of our lives h