Sprinklr：2021年3步利用AI驱动的洞察改变您的客户体验报告（英文版）

How do these new expectations impact your brand? In this digitally connected world, it is no longer enough to simply react to customers’ needs transaction by transaction, storefront by storefront. Whether it’s a new product launch or a new movie premiere, a huge volume of both instantaneous and unsolicited feedback is now the norm. Brands that capture these digital customer insights where they are happening and bring the voice of the customer into the heart of the enterprise — proactively, pe