GENESYS：2024年英国联络中心垂直市场：外包（英文版）

The outsourcing and telemarketing vertical market consists of telemarketing companies and fullservice outsourcers, both inbound and outbound. It is one of the big success stories of recent years, and is still expected to add significantly to its agent position figures as its flexible nature means that it has a particular role in times of economic uncertainty, risk aversion and cost-cutting. The outsourcing sector is predicted to grow over the next four years as other sectors reduce their expe