Sprinklr：2021年3步实现通过社交媒体聆听改善客户体验报告（英文版）

In this digitally connected world, it is no longer enough to simply react to customers' needstransaction by transaction, storefront by storefront. Whether it's a new product launch or a newmovie premiere, a huge volume of both instantaneous and unsolicited feedback is now thenorm. Brands that capture these digital customer insights where they are happening and bringthe voice of the customer into the heart of the enterprise - proactively, personally, and at scalecan stand out from the