Sprinklr：2022年如何通过正确的AI驱动路由策略更快地解决这些问题报告（英文版）

When a customer contacts your business for help, that personexpects an answer or resolution quickly -and without toonuch effort on their part. They may have received a defective product, or they mayhave never received their order at all. They may feel that theproduct or service they've received doesn't live up to howit was advertised to them. Maybe they've had a perfectlysatisfactory experience with your business up until this point,put their personal circumstances have changed in so