Sprinklr：2022年给您的客户以人性化的服务-大规模报告（英文版）

Your customers want more than fastaccess to your services. They wantfast access to accurate and engaginginformation across the board. To deliver this, you must offer a multitude ofpotential contact methods with a consistentservice across them all. From email tointelligent chatbots, social channels,contact forms, and message boards.Collecting and storing this data is onlythe starting point. Today's B2B customerexpects service providers to use thatdata to understand the end-customersperspec