阿蒂法&MoEngage：2030年消费者对品牌的期望研究报告：聚焦AI鸿沟（英文版）

We surveyed over 1,000 European consumers, aged 16 to 65 and representing diverse backgrounds, to understand their expectations and concerns regarding AI-driven customer experiences. This whitepaper highlights potential disconnects between business strategies and consumer expectations for AI in customer engagement and offers strategies businesses can use to bridge the gap