Sprinklr：2020年客户服务：为当今的客户制定策略报告（英文版）

As customers communicate with your businessand with each other -through an ever-growingnumber of channels, the demands of customercare have increased exponentially. Consumersexpect businesses to respond to questions andissues quickly, and to meet them on the channelsthey use most. Your business has to provide Careefficiently, but you can't afford to sacrifice qualityof service.The Modern Care Strategic Handbook wasdesigned to empower brands to craft a strategyfor Customer Care that deligh