Sprinklr：2022年联络中心手册：在不确定时期中实现韧性与未来准备（英文版）

The global economy is currently witnessing thecompounded effects of multiple phenomenalike the pandemic, subsequent inflation and anongoing war which has led to already strugglingbusinesses playing defense.

The enterprises that were forced to rapidlyaccelerate their digital transformation are nowin flux as they choose between revenue growthand sustenance. 51% of global CEOs have madepeace with the fact that there will be little or noeconomic growth in the near future but only ameager 17