Sprinklr：2024年测量欧洲人工智能驱动的客户体验的回报报告（英文版）

When CX Network researched the Global State of CX in 2024, as many as 66 percent of our network members said the pressure they are under to prove a return on their investments (ROI) is increasing. Budget constraints and a new generation of AI-powered tools are only adding to this pressure, meaning CX practitioners must now collaborate across the enterprise to establish the aims, impact and outcomes of their investments.