凯捷Capgemini：2025年通过AI驱动的客户服务释放新一波价值报告（英文版）

Capgemini’s research reveals that 79% of executives identify fragmented and outdated technology infrastructures as substantial hurdles to effective customer service. These legacy systems make it difficult for teams to access the full 360-degree view of the customer, respond quickly to changing needs, and personalize service in each interaction.