Rasa：2026年对话式AI现状报告：企业领导者视角下的性能信心与管控（英文版）

Enterprise AI programs are scaling faster than the confidence behind them. Most surveyed enterprises (67%) are expanding or scaling their conversational AI solution, yet average confidence in AI’s ability to handle complex conversations sits at just 4.37 out of 7. The gaps between momentum, conviction, and support make up the defining tension of this report.