cognizanti：2025年AI消费者崛起：一场由需求侧驱动的万亿美元级变革报告（英文版）

At the same time, consumer comfort with Alis not universal, nor is it consistent across thethree key phases of the customer journey: whencustomers are learning about new products,buying them and using them. Many peoplestill approach Al with caution, understandingthe convenience and time savings it offersbut remaining reluctant to cede control of theprocess, especially at critical moments, such aswhen clicking "buy.These mixed attitudes will drive three distinctwaves of market change over