卡特里克斯：2026年全球消费者体验趋势报告（英文版）

Since we began studying consumer experience trends, one thing has not changed: consumers remain constant about what really matters to win their loyalty – the experience. Satisfied consumers are four times more likely to recommend, almost four times more likely to trust, and almost two and a half times more likely to purchase more. So in 2026, businesses need to think intentionally about their path to success and the role AI will play in helping them get there. Is it a short-term fix to