Talkdesk：全球用于前台场景的对话式人工智能平台：2025-2026年供应商评估报告（英文版）

This is the second iteration of the iDC MarketScape for worldwide conversational Al(CAl) platforms for front-office use cases, occurring biannually since 2023. While asimilar lDC MarketScape in 2021 focused on customer service use cases, based onmarket demand and vendor offerings, this document is expanded to focus morebroadly on front-office use cases, including not just customer support but also salesand marketing, Over the past three to four years, lDc has seen vendors continue toexpand th