CallMiner：2025年科技VS人性：医疗行业患者体验研究报告（英文版）

There is no doubt that artificial intelligence (AI) technology will remain a centerpiece of customer experience strategy in the years ahead. CCW Digital research confirms that 90% of organizations are maintaining or increasing AI investment levels, and most identify use cases related to self-service, employee assistance, and data analytics as top organizational priorities.

There is, however, doubt about whether its impact will be sufficiently positive. Presently, only 15% of customers t