凯捷Capgemini：2025年从流程自动化到行业范式重塑：以云端AI智能体驱动大规模增长研究报告（英文版）

Cloud and artificial intelligence (AI) technologies are reshaping the FS landscape, enabling banks and insurers to increase efficiency, unlock innovation, and deliver personalized customer experience (CX). This report explores how the convergence of cloud and AI agents is transforming operations, accelerating growth, and redefining business models. Adapt to AI evolution and the changing role of cloud AI adoption in FS is accelerating, with firms deploying generative AI (GenAI) and autonomous