德勤：2025年协作自动化的崛起：自主式AI智能体如何重塑业务流程研究报告（英文版）

RPA is now an established backbone of enterprise efficiency, leveraging technology to streamline workflows and eliminate manual effort. RPA employs software bots to handle repetitive, rule-based tasks with exceptional speed and accuracy. By automating well-defined processes, RPA has delivered tangible benefits across a range of use cases—driving cost savings, time efficiency and revenue growth while enhancing both employee and customer experiences. RPA thrives in structured environments where