PolyAI：2025年AI智能体的构成报告（英文版）

All agents need to not only display the threeprinciples but also clarify user requests andempathize with users through engaging andhelpful conversation.These qualities are crucial in customer service.An Al agent that greets customers warmly,asksthe right follow-upquestions, shows understanding,and responds clearly is far more likely to engagecustomers,efficiently resolve issues,and deliverbenefts across anorganization.