Experience Transformation：2026年AI在商业与数字化转型中的最新应用白皮书（英文版）

Three years ago, the question facing every Fortune 500 board was whether to invest in artificial intelligence. That question has been settled. According to McKinsey's State of AI 2025 research, 88% of organisations now use AI in at least one business function, and 72% are using generative AI — up from just 33% in 2024. The technology has moved from the periphery of strategy to the core of operating models, with global AI agent spend forecast to reach $1.4 trillion by 2027 (