凯捷：2023年世界云报告——金融服务（英文版）

The financial services (FS) industry has adopted the cloud as part of its digital transformation to enable superior customer experience (CX), reduce technology debt, individualize services, improve agility, catalyze innovation, and facilitate the adoption of new technologies such as generative AI. As cloud strategies and investments reach executive agendas, financial institutions are leveraging the advantages of cloud-enabled customer experiences to remain competitive.