GENESYS：2024年英国联络中心垂直市场报告：通信（英文版）

The communication sector includes businesses formerly categorised as ISPs, as well as those within the telecoms and entertainment sub-sectors, including the large, ‘quad-play' brands (fixed-line and mobile telecoms, media and broadband). Much of the cost-saving activity within the communications sector has been about moving agents between locations to minimise cost and maximise efficiency, rather than about overall net redundancies. Comments made within major telecoms operators’ financial