Sprinklr：2024年在人工智能时代提升呼叫中心效率的三种方法报告（英文版）

Generative AI has fast become an integral part of the customer service function and is being deployed to augment agent workflows, eliminate or automate repetitive tasks, and empower agents with recommendations to improve leading KPIs such as response rates, upsell/cross-sell rates, NPS or CSAT. In short, AI empowers contact center leaders by bridging the gap between insight and actionability – and its capabilities do not end there. “Businesses are transforming, and they are all speaking the s