ASAPP：2026年联络中心新兴技术市场研究报告（英文版）

For customer contact leaders pursuing new technology in 2026, the top objectives are improving customer service and experience outcomes, elevating data and intelligence quality, and managing efficiency.Numerous industry trends, especially the pushes for proactive personalization, AI-assisted shopping, and frictionless engagement, are also shaping technology investments and strategies.Beyond emphasizing the aforementioned outcomes, technology providers can connect with buyers by offering attra