政府研究所：2026年如何在公共服务中实施数字化转型报告-从前七个计划中得到的七个教训（英文版）

The government has declared its ambition to deliver “next-generation digital public services in the UK… unlock[ing] entirely new ways to offer goods and services”.1 But this is far from a new ambition: there has been a succession of digital transformation strategies, plans and roadmaps dating back even before the Government Digital Service was founded in 2011.2 Many of these have focused on public services and new opportunities for delivery, and there have been a number of major digital trans