ACSI：2025年美国零售与消费者物流满意度报告（英文版）

Customers are looking to retailers to provide value. Inflation has slowed but price increases have accumulated significantly in recent years. Shoppers are also looking for convenience. Improvements in checkout technology helped Sam’s Club move to the top of the general merchandise category. The omnichannel shopping experience approaching full maturity and the increasing use of “buy online, pick up in store” purchasing makes the alignment between the online and brick-and-mortar experiences