Cisco：2025年迈向人工智能未来的竞赛报告（英文版）

Customer experience is entering a new era with agentic AI as the transformative force leading the way. Agentic AI will fundamentally change the very nature of services, enabling customer experience teams to make every interaction personalized, proactive, and predictive across every customer touchpoint. We can now deliver on our ultimate goal: making every customer feel like they are the only customer!