Fresh Consulting：聊天机器人的未来报告（英文版）

As digital experiences become more sophisticated and complex, the expectations for high-quality user support grows. Research shows that 51 percent of consumers say a business needs to be available 24/7. In other words, the majority of users expect that they’ll be able to take advantage of a business’ services at all times. This pressing demand creates a key challenge for businesses that want to provide good customer service while dealing with the reality that it’s difficult for human ag