Zego：2026年居民体验管理报告（英文版）

After reaching 60% in 2024, average retention rates have slipped to 57%. While a three-percentage-point decline may appear modest on paper, the financial impact is anything but. Each lost renewal carries the weight of turnover costs, vacancy loss, and the resources required to attract and secure a new resident. Research has consistently shown that turnover costs are approximately $4,000 per unit! Multiply that across a portfolio, and even incremental declines translate to significant revenue