亚洲生产力组织（APO）：2026年利用人工智能提升酒店行业的生产力和客户体验报告（英文版）

The hospitality sector plays an important role in the global economy by creating employment opportunities and supporting economic development. However, it faces ongoing challenges, including labor intensity, rising costs, and higher guest expectations, highlighting the need for selective and well-governed AI adoption. When managed responsibly, AI can enhance customer experience and productivity. However, these benefits can only be realized when challenges related to data quality, privacy, and