ISG：2026年AI重塑人力资源外包：全球HRO市场迈向一体化运营新时代报告（英文版）

The expectations from the HR function have changed fundamentally. Once measured by transactional efficiency and cost containment, HR is now accountable for workforce resilience, talent competitiveness and EX. Meeting this mandate, at scale, across geographies, and amid continuous technological change, is beyond the reach of fragmented, function-byfunction service models. Multi-process HRO (MPHRO) has emerged as a strategic response. By consolidating multiple HR towers, spanning talent acquisi