Talkdesk：2025年AI创新中的五位趋势引领者报告（英文版）

IT tickets were escalating due to workforce management, virtual agent stability and performance issues. And it was hard to outsource activities and maximize return on investment. All of this increased the potential for lost opportunities. Moving to the Genesys Cloud™ platform enabled Modivcare to enhance its member experiences and use real-time data analytics for scalable, quality performance — providing multiple benefits for members and employees alike.