迪拜未来基金会：2025年迪拜政府15大AI用例研究报告（英文版）

Government customer services often struggle with long processing times and insufficient information, leading to citizen frustration. However, progress is being made. A global survey found that 56% of respondents from 29 countries are satisfied with government services, particularly in areas like identity document applications 1 . Yet, the need for quicker, more efficient service remains. Countries like Singapore, Denmark, and the UAE are setting the standard by adopting customer-focused designs